LoonieGold Responsible Gaming

Tools We Offer to Stay in Control

We want every session on Vegas-style slots or live tables to be something you look forward to, not something that controls you. That is why our Loonie Gold platform gives you practical ways to manage your play before, during and after you log in.

• Deposit limits — set a daily, weekly or monthly cap on how much you can add to your balance.
• Loss limits — restrict the amount you are willing to lose over a chosen period.
• Wager limits — cap the total amount staked across casino games.
• Session reminders — receive a notification after a set amount of time logged in.
• Time-outs — take a short break of a few days or weeks without closing your account.
• Self-exclusion — close your account for an extended period or permanently if you need a longer pause.

These settings can be requested at any time through our support team, and once activated they cannot be reversed early without a formal cooling-off period, exactly as responsible gaming best practice requires. If you contact us at LoonieGold asking to lower a limit, we apply the change immediately; requests to raise a limit or lift a self-exclusion go through a short waiting period so the decision is never made in a rushed moment.

Recognising the Signs

Gambling can affect anyone, regardless of experience or bankroll. Here at Loonie Gold, we encourage players to pause and reflect if any of the following start to feel familiar:

• Spending more time or money on casino games than originally planned
• Chasing losses with bigger bets to try to win them back
• Borrowing money or selling belongings to keep playing
• Neglecting work, studies, relationships or sleep because of gaming
• Feeling anxious, irritable or guilty about your gambling habits
• Hiding deposits, withdrawals or playtime from family and friends

If you recognise one or more of these patterns, we would rather you reach out to us at LoonieGold than keep playing through it. Our support team can walk you through deposit limits, time-outs or self-exclusion, and we can point you toward independent organisations that offer confidential help.

Our Policy on Risk-Free Play and Fair Use

Our LoonieGold Loyalty Program rewards wagering with points, cashback and level-up prizes, but it is designed to reward genuine, varied play — not hedging strategies used purely to farm rewards. Low-risk, hedging or risk-free betting patterns used to accumulate loyalty points can lead to forfeiture of rewards and disqualification from the program. We mention this here because responsible gaming, for us, also means encouraging play that is entertaining rather than mechanical or compulsive. For details on how our promotions work, check out our LoonieGold bonus guide.

We also prohibit the use of VPNs, proxy servers or any tool designed to mask your real location. Beyond being a security and licensing requirement, this policy protects players in restricted regions from accessing a product that was never built with the safeguards their local regulator requires. Detected use of such tools can lead to account closure and voided winnings.

Age Verification and Account Checks

Every account at LoonieGold goes through identity verification before significant withdrawals are processed. We may ask for government-issued identification, proof of address from the last 90 days, proof of payment ownership, a selfie, or a verification call. These checks are not only about security — they also help us confirm that every player on our platform is of legal age and is playing with funds that genuinely belong to them.

Support Organisations in Canada

If you or someone close to you is struggling with gambling, independent and confidential help is available outside of our casino. We encourage you to reach out to one of the organisations below — all operate independently from LoonieGold and offer free, confidential support across Canada:

Several Canadian provinces also run their own free self-exclusion registries that cover multiple licensed operators at once, and we are happy to point you toward the one relevant to your province if you ask our support team directly.

How to Set Limits or Self-Exclude With Us

1. Log in to your account on the LoonieGold website or app
2. Contact our support team via live chat, the contact form, or email
3. Tell us which tool you would like — deposit limit, loss limit, time-out or self-exclusion
4. Confirm the duration or amount you want applied
5. Receive confirmation once the limit is active on your account

Our Loonie Gold support team treats every one of these requests with discretion and priority. You will never be asked to justify your decision, and we do not apply retention offers, bonuses or marketing messages designed to pull you back into play once a limit or exclusion is active. You can manage these preferences directly from your account after the quick LoonieGold login process.