LoonieGold Privacy Policy

At Loonie Gold, we respect your privacy and are committed to protecting the personal data you share with us when you play at LoonieGold Casino. This Privacy Policy explains what information we collect, how we use it, who we may share it with, and the choices you have regarding your data. By registering an account with us, you consent to the practices described below. We are operated by 3-102-949677 SRL, registration number 3-102-949677, trading as NEMO LIMITADA, registered in Jaco, Costa Rica, and licensed by Anjouan Licensing Services Inc. under licence No. ALSI-202601006-FI1.

Information We Collect

Here at LoonieGold, we collect several categories of information in order to provide our services, comply with our legal obligations and keep our platform secure. Our LoonieGold team gathers this data directly from you, automatically through your use of our site, and from third parties such as payment providers and verification services.

• We collect registration details such as your name, date of birth, email address, phone number, and residential address.
• We gather identity verification documents, including government-issued identification, proof of address issued within the last 90 days, proof of payment method ownership, and selfie verification images.
• We record your transaction history, including deposits, withdrawals, bonus activity, and wagering behaviour across casino, live casino and crash games.
• We track technical data such as IP address, device type, browser information, and login timestamps to protect our platform from fraud and unauthorised access.
• We may record verification calls and support communications sent to [email protected] or [email protected].

How We Use Your Information

Our LoonieGold platform uses your personal data for legitimate operational, legal and security purposes. We at LoonieGold never use your information for purposes incompatible with those described in this policy.

• We use your data to open and manage your account, process deposits and withdrawals, and administer bonuses such as the welcome package, Weekend Reward, Friday Grand Spins and loyalty rewards.
• We use your identification documents to perform Know Your Customer (KYC) checks, confirm your age and eligibility, and comply with anti-money-laundering regulations.
• We analyse your gaming activity to calculate loyalty points, cashback percentages, and level progression within the LoonieGold Loyalty Program.
• We use technical and location data to detect VPN use, proxy servers, or other location-masking tools, which are prohibited under our terms.
• We may contact you regarding account activity, promotional offers, or security notices, where permitted.

Legal Basis for Processing

We process your personal data on the basis of contractual necessity, compliance with our licensing obligations under the laws of the Autonomous Island of Anjouan, our legitimate interests in preventing fraud, and, where applicable, your consent. Our Privacy Policy and Terms and Conditions were both last updated on 02.09.2026, and the English version always prevails over any translation.

Sharing Your Information

At LoonieGold Casino, we do not sell your personal data. However, we may share your information with trusted third parties strictly for the purposes outlined in this policy.

• We share data with payment processors, including those handling Interac, Visa, Mastercard, Bitcoin, Ethereum, USDT and USDC transactions, to process your deposits and withdrawals.
• We share verification information with identity and anti-fraud service providers to confirm that documents belong to you and are not associated with third-party accounts.
• We may disclose information to the Anjouan licensing authority or other regulators where legally required.
• We may share data with professional advisers, auditors, or law enforcement agencies in connection with investigations into fraud, large wins, or account suspensions, which may take up to 7 or 10 days respectively.

Data Retention

We at LoonieGold retain your personal data for as long as your account remains active and for a reasonable period afterward to satisfy legal, regulatory, tax, and anti-fraud requirements. Where you request account closure, we may retain certain records required under our licence conditions even after your account is deactivated.

Your Rights

Our LoonieGold Casino respects your rights regarding the personal data we hold about you. Depending on your jurisdiction, you may have the following rights, which you can exercise by contacting [email protected].

• You have the right to request access to the personal data we hold about you.
• You have the right to request correction of inaccurate or incomplete information.
• You have the right to request deletion of your data, subject to our legal retention obligations.
• You have the right to object to or restrict certain processing activities.
• You have the right to lodge a complaint with our support team first, and if unresolved, escalate the matter to the Anjouan licensing authority.

Data Security

We use industry-standard technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. Our LoonieGold systems restrict access to sensitive information to authorised personnel only, and documents submitted for verification are handled through secure channels, including our dedicated [email protected] address.

One Account Policy and Verification

We at Loonie Gold permit only one account per person, household, IP address, device, or payment method. To enforce this policy and comply with our licensing obligations, we may require government-issued identification issued in Canada, proof of address, proof of payment method ownership, selfie verification, and in some cases a verification call. We collect this information solely to confirm your identity and prevent fraudulent activity.

Cookies and Tracking Technologies

Our LoonieGold website uses cookies and similar technologies to operate correctly, remember your preferences, and analyse how you interact with our games and promotions. For more details on the specific cookies we use, please refer to our separate Cookie Policy.

Restricted Jurisdictions and Eligibility

LoonieGold Casino is intended for players in Canada, excluding the Province of Ontario. We do not knowingly collect personal data from individuals in restricted territories, including but not limited to the United States, the United Kingdom, Australia, and several other listed countries. If we discover that an account has been opened from a restricted location, including through the use of VPNs or proxy servers, we reserve the right to close the account, void transactions, and retain relevant data for compliance purposes.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational factors. We encourage you to review this page periodically. Continued use of LoonieGold Casino after changes take effect constitutes your acceptance of the revised policy.

Contact Us

If you have questions about how we collect, use, or protect your personal data, please contact our support team at [email protected]. For document submissions related to identity verification, please use [email protected]. We aim to respond promptly to all privacy-related inquiries.